hybaji's Privacy Policy
Your personal information is completely safe with us. Learn in detail here how hybaji collects, uses, and protects data.
1 Introduction and Scope
hybaji is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what kind of information hybaji collects through its website and mobile platform, how that information is used, with whom it is shared, and how it is kept secure.
By using any hybaji service, you are agreeing to the terms of this privacy policy. You must be at least 21 years old and must be a resident of Bangladesh. This policy may be updated from time to time, and you will be notified of any changes at your registered email address.
This privacy policy should be read together with hybaji's Terms and Conditions and Responsible Gaming policy. If you have any questions, contact us directly.
2 What Information We Collect
hybaji collects various types of information to operate its services properly. The details are described below:
Personally Identifiable Information
Information you provide yourself when registering an account:
- Full name (as per national identity card)
- Date of birth and nationality
- Email address and mobile number
- National identity card or passport number (for identity verification)
- Current address
Financial Information
Information required for processing transactions:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Transaction history — records of deposits and withdrawals
- Amount, date, and method of each transaction
- Documents related to KYC verification
Gaming Activity Information
To improve your gaming experience:
- Gaming history and results
- Bet amounts and timing
- Records of bonus and promo code usage
- VIP level and reward points
- Preferred game categories
Technical Information
To ensure platform security and performance:
- IP address and device identity
- Browser type and operating system
- Login time and location (approximate)
- Cookie and session data
- Time spent on site and navigation patterns
3 Purpose of Information Use
hybaji uses collected information only for the following purposes. Your information is not sold to any third party for commercial purposes without your consent.
Account Management
Your information is used to ensure registration, identity verification (KYC), login security, and account protection. This ensures that only authorized individuals can manage the account.
Transaction Processing
Financial information is used to complete deposit and withdrawal processes through bKash, Nagad, Rocket, and Upay. A minimum deposit of ৳500 and withdrawal of ৳800 are ensured.
Customer Support
Your account and transaction information is needed to resolve your issues quickly through 24/7 Bengali live chat support. Effective support is not possible without it.
Service Improvement
By analyzing gaming activity, new games are added, bonuses are customized, and the overall platform experience is improved. This information is not personally identified.
Promotional Communication
With your consent, hybaji may inform you by email about new bonuses, tournaments, and special offers. This consent can be withdrawn at any time.
Fraud Prevention
Technical and financial data is analyzed to detect suspicious activity, prevent money laundering (AML), and enforce responsible gaming policies.
4 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the hybaji website. Cookies are small data files stored in your browser that help improve your user experience.
Essential Cookies
These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, carry out security checks, and save your preferences. They cannot be disabled.
Analytics Cookies
Analytics cookies are used to understand how users use the site. This information is completely anonymous and is used only for service improvement.
Preference Cookies
These store your language preferences, game filter settings, and other personalization information. They help deliver an experience tailored to your preferences on your next visit.
Cookie Controls
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may affect some functionality of the site.
5 Information Sharing and Disclosure
hybaji never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure management. These partners operate under strict confidentiality agreements and cannot use this information for any other purpose of their own.
Legal Obligations
hybaji is legally obligated to provide information under a valid order from a competent court or government authority in accordance with the laws of Bangladesh. Where such disclosure occurs, you will be informed in advance as far as possible, unless legal restrictions prevent it.
Fraud and Security Protection
Specific information may be shared with relevant authorities or payment providers to prevent fraud, money laundering, or other illegal activity. This is essential for the protection of all users.
6 Information Security Measures
hybaji uses industry-standard security technology to protect your information. Our security framework is as follows:
SSL Encryption
All data transfers are protected by 256-bit SSL encryption. Third parties cannot intercept them.
Secure Servers
Data is stored on encrypted servers, with regular security audits and patches applied.
Round-the-Clock Monitoring
Account activity is monitored 24/7. Unusual access attempts are blocked immediately.
Two-Factor Verification
An additional verification layer is applied for login and large transactions, which prevents unauthorized access.
7 Data Retention Period
hybaji retains your information in accordance with the following policy:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account and Identity Information | 5 years after account closure | Legal obligations and dispute resolution |
| Transaction Records | 7 years | AML regulations and financial compliance |
| Gaming Logs | 3 years | Fair play verification and dispute resolution |
| Technical Logs | 90 days | Security monitoring |
| Marketing Consent Records | Until consent is withdrawn | Respecting your preferences |
8 Your Rights and Controls
As a hybaji user, you have the following rights over your own information:
Right to Access Information
You can request a copy of your personal information held by hybaji at any time. The information will be provided within 30 working days of receiving your request.
Right to Correct Information
If your information is incorrect or incomplete, you can request a correction. Contact us via live chat or email and the correction will be made as soon as possible.
Right to Delete Information
After closing your account and fulfilling legal obligations (such as AML regulations), you may request deletion of any remaining information. It may not be possible to delete all information immediately.
Right to Object to Processing
You can object to marketing communications or analytical processing. Processing that is essential for account management does not fall under this right.
Right to Data Portability
You can request your personal information in a structured, commonly used format (such as CSV or JSON).
Right to Withdraw Consent
You can withdraw consent for any data processing carried out on the basis of consent at any time. Processing carried out before withdrawal will remain valid.
To exercise these rights, contact our 24/7 live chat support or email us at [email protected].
9 Protection of Minors
Age Verification is Mandatory
hybaji strictly prevents minors from gaming. This platform is only for those aged 21 or above. Age is verified at the time of registration, and a national ID card or other identification may be requested if there is any doubt.
hybaji does not knowingly collect information from minors. If we are informed that a minor has provided their information, we will immediately close the relevant account and delete the data.
If parents believe their child is using hybaji, please contact [email protected] immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
10 Third-Party Services
hybaji uses third-party services on its platform, including payment gateways (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.). These services have their own privacy policies.
hybaji is not responsible for the privacy practices of these third parties, however we only work with trusted and established service providers. Only the information necessary for payment processing is shared.
11 Policy Changes
hybaji may update this privacy policy from time to time. If there are significant changes:
- Registered email addresses will be notified of the changes
- The "Last Updated" date on the website will be changed
- For important changes, consent may be requested again at the time of login
- Continued use of the service after changes will be considered as agreement to the new policy
It is recommended to review this page regularly. If you have any questions about changes, contact us via our 24/7 live chat or email.
12 Contact & Complaints
Please contact us for any questions, concerns, or complaints regarding the privacy policy. hybaji is committed to resolving your issue promptly.
Live Chat Support
24/7 live chat support is available in Bengali. Live chat is the fastest channel for an immediate response.
Click the chat button at the bottom of any page.
Email Contact
Send an email for formal requests related to privacy, data deletion, or correction.